1. How do i get from KLIA 1 or 2 to the city?
In addition to public transportation options, you can get to the city from Kuala Lumpur International Airport via the following private transfer options: commercial vans, standard sedans, SUVs, and buses. For a convenient and comfortable journey to your city destination, consider private transfer services. A notable option is
2. How long is the journey from KLIA to the city?
The average travel time from Kuala Lumpur International Airport to the city is abour 60 minutes when utilizing private transfer services. *Important note: travel time may vary based on weather and traffic conditions on the day of your journey.
3. How do I make a booking?
Booking with us is a straightforward and efficient process. Follow these simple steps:
- Visit our website at jalanjalantravel.com.my/klia
- Submit your booking request online on the website; or
- Tap on the WhatsApp icon at the bottom right corner of your screen
- Upon receiving your submission, our dedicated team will promptly verify the details
- We will then contact you via WhatsApp or email to confirm your booking
If you have any specific requirements or questions, feel free to communicate them during the booking process, and we’ll be delighted to assist you.
4. What is the cost for airport transfer?
5. How can I contact the driver?
You will receive detailed Driver and Vehicle Information one day before your scheduled flight. It is advisable for you to have messagging app like Whatsapp to allows seamless communication throughout your journey, ensuring you can easily connect with the driver as needed.
6. Where can I find or wait for the driver?
Once you finished all the immigration and baggage process, you can head straight to the arrival pickup lane where our driver will be waiting for you.
For added convinience, if you’re using whatsapp, a group chat will be created for you to communicate with the driver, or you can directly contact the driver directly to arrange pickup point.
7. Will a Pager hold a name board at the arrival hall to greet me?
Optional. We don’t provide the arrival name board/signage service. However we can arrange one for you for an additional fee. Once you see your name board, the pager will take you to our driver car at the designated pickup area where our driver will be waiting for you.
8. Where can I locate my name board/signage?
The pager area with name board/signange will be located on the left side of the arrival exit door.
9. If my flight is delayed, will the driver still wait for us? Is there any extra charge for waiting?
Don’t worry, we will monitor your flight closely and arrange our driver accordingly based on your estimated landed time. Depend on certain situation, we may assigned new driver and will update you accordingly once you’ve landed. There will be no extra charges and rhe buffer time still remain one hour after your flight has landed.
10. Do you offer baby/child seats for kids?
Optional. Baby/child seat will be provided upon request with extra charges due to operational consideration. However, you may bring your own baby/child seats to ensure the safety and comfort of their children during the journey.
11. How do I make a payment? Is a receipt provided?
Making a payment is easy and convenient. You can complete your transaction using Debit/Credit card, TouchnGo Ewallet, or Cross Border DuitNow QR Code Online and Bank Transfer to confirm your booking. For receipts, an Official Receipt can be provided upon request. If you need a receipt, simply let us know, and we’ll gladly provide one for your records.
12. Can I receive a refund if I cancel my booking?
Yes. You are entitled for a refund minus bank charges if you cancel your booking at least 24 hours before the scheduled pick-up time. If you have change of plan, please don’t hesitate to reach out to us. We’ll be gladly to assis you.
13. Can I reschedule my pick-up time or postpone my booking?
Yes. You may reschedule or postpone your pick-up time, provided you make the request at least 12 hours before the initially booked pick-up time. Should you wish to make any changes to your reservation, kindly inform us within this timeframe, and we will be more than happy to accommodate your request.