PRIVACY POLICY

Advance Bookings required at least one day/24 hour in advance.

• For booking less than 24 hours in advance please contact us directly.
• Driver & Vehicle Informations will be provided one(1) day before pick-up date.

Airport Drop-Off (DEPARTURE):

• A grace period of 15 minutes waiting time from the scheduled pick-up time.

Airport Pick-Up (ARRIVAL):

• Worry Free of any flight delayed or early arriving.
• Pick-Up Time is based on Actual Time of Arrival (ATA) + Buffer Time

Complimentary Waiting Time:

• Complimentary 60-minutes waiting for pick-up from airport KLIA/Klia2 (Kuala Lumpur International Airport) and SZB (Subang Airport).
• Complimentary 15-minutes waiting for pick-up from others location.

Cancellation/Reschedule Booking:

• Free Cancellation/Reschedule – NO PENALTY, Applicable only for pay on arrival type of payment submitted up to 24 hours before the flight.
• NO REFUND for cancellation less than 24 hour before the booking pick up time.
• NO RESCHEDULE and NO REFUND for less than 12 hour before the booking pick up time.
• All refunds subject to approval.

Additonal Baggage/Luggage:

• When you book with us, we provide a generous baggage allowance for each type of vehicle. However, if your baggage exceeds the free allowance, we cannot be held responsible for any issues related to items that do not fit or cannot be accommodated.
• When you book with us, each vehicle comes with a designated maximum load allowance. It is the passenger’s responsibility to ensure that this allowance is not exceeded. We cannot accept liability for any issues that may result from overloading or the inability to fit items in the vehicle.

Baggage Policy:

1. The standard size for calculating luggage is based on a 26-28 inches.
2. Any large suitcase exceeding 30 inches will be counted as 2 pieces of luggage.
3. One(1) pieces of Standard Size equal to Two(2) smaller size (20″- 22″) luggage.

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Important Reminders:

• Infants and children will be counted as one passenger, and travelers are not permitted to bring luggage that exceeds the vehicle’s capacity limit due to space constraints. If the driver is unable to accommodate excess baggage, the passenger may be denied service, and any resulting consequences will be the responsibility of the passenger.

Additional Traveler/Passenger:

• Driver have the right of NOT to pick up if the traveler/passenger is exceeded the number of each vehicle allowed.

SAFETY & COMFORT is our priority to you!

Airport Transfer Booking Extra Waiting Charge:

• RM50-RM100 for every 30 minutes extra depending the type of vehicle.

All-Inclusive Price:

• Our airport transfer service operates on a fixed-price basis. The price includes tolls, parking fees, and any other charges that may be incurred during your journey. As long as you don’t change your pickup or drop-off location or time, you won’t have to pay any additional fees.
• Airport transfer and pickup/dropoff rates are subject to market adjustments, and actual prices may vary depending on factors such as booking time, usage time, and vendor. The price quoted at the time of booking is only valid for the current reservation. To enjoy the quoted price, we recommend that you book and pay as early as possible after obtaining your price quote.

Late Arrival/Punctuality Guarantee:

• If our driver does not arrive on time, you may contact us through whatsapp at +601153807315. We will coordinate with you immediately to resolve the issue. If the driver cannot provide service on time, we will compensate you at a rate of RM1 per minute of waiting time, up to a maximum of RM60 (in the form of coupons/credit).
• If we are ultimately unable to provide service, we will provide a one-to-one refund service with additional compensation of 50% of the booking amount.

Confirmation Guarantee:

• If our site confirms the order but then cancels it, causing you to be unable to travel, we will provide you with a full refund.

Replacement:

• In the event of vehicle replacement due to operational or other reasons, we shall arrange a vehicle of same model/category or and upgraded model/category.